Paying your bills is easier than ever
Through your Patient Portal (MyChart) account we offer a simple, clear, and convenient payment experience. It’s easier than ever to view and manage your medical bills digitally using a mobile device or computer.
- All your bills in one place
View bills for recent hospital stays and physician visits, track updates to your account, and access your billing and payment history on-demand.
- Modern bill reminders
Never miss a payment with text message and email notifications
- More ways to pay
Securely pay bills via credit/debit card, electronic check payment (ACH), Apple Pay, or Google Pay as well as on your own terms with customizable payment plans
Access your bills, make payments, and more by logging in to yourLCMC Health Patient Portal (MyChart). If you do not have a portal account,register today to access the many benefits of the portal!
If you have questions about your bill, you can get help by getting in touch with our customer service team by calling504.702.4862 or emailing LCMC Health customer service atLCMC-CustomerService@LCMCHealth.org.
Frequently asked questions
See below for answers to common questions related to billing at LCMC Health.
How do I access my account in your billing system?
Patientswith Patient Portal (MyChart) accounts, will continue to access and pay their bills through the portal.
Patientswithout Patient Portal (MyChart) accounts will access their bills, make payments, and more by following the instructions on their paper statement.
I do not see a recent visit reflected in the billing system; when will my bill be ready?
Sometimes there is a slight delay between the time of your visit and when the bill is ready to view. You will be alerted when your bill is ready via notifications from your Patient Portal (MyChart) account, text message, and/or email, depending on your notification preferences.
How do I pay my bill?
LCMC Health gives you several ways to pay bills, including:
- Accessing yourPatient Portal account.
- Clicking the link displayed in text messages and/or email notifications and following the payment instructions.
Which payment methods do you accept?
LCMC Health accepts payment via credit/debit card, electronic check payment (ACH), Apple Pay (if you’re using an Apple device), Google Pay (if you’re using an Android device), check and money order. Please do not send cash by mail.
What if I am unable to pay the total outstanding balance all at once?
LCMC Health understands that paying medical bills can be difficult and we offer flexible payment options to make it easier.
- Set up a custom payment planbyselecting the payment frequency, duration, and date of the first payment.
- Make a partial payment by entering the amount that you wish to pay today. Note: You are still responsible for paying the total balance by the payment due date.
Additionally, you can get help by getting in touch with our customer service team at504.702.4862.
How do you keep my personal and payment information safe?
It’s our top priority to protect the security of your personal and financial information. Your online payment instructions are sent over a secure internet connection with industry-standard encryption (SSL) and electronic payments are sent through a payment processor with guaranteed protection against unauthorized transactions. LCMC Health and agents acting on our behalf will never share your personal information with anybody else.
East Jefferson General Hospital is committed to providing financial assistance to individuals who have emergency and essential or non-elective health care needs and are uninsured, underinsured, ineligible for a government program, or otherwise are unable to pay, for medically necessary care based on their individual financial circ*mstance.
Consistent with our commitment to provide extraordinary quality, safety and service in the community we serve, East Jefferson General Hospital strives to ensure that the financial capacity of individuals who need health care services does not deter them from seeking or receiving care. To treat all individuals who come to seek treatment, equitably, with dignity, respect, and compassion. Financial assistance is available to all patients who qualify.
For more information or assistance, please contact Patient Financial Services at504.782.4862.
- Financial Assistance Packet (English)
- Financial Assistance Plain Language
- Financial Assistance Policy
Insurance
East Jefferson General Hospital will submit bills to Medicaid, Medicare, or private insurance companies. However, facility-based physicians providing healthcare services at East Jefferson General Hospital may not be contracted providers with your insurer. Please contact your insurance carrier to confirm before you schedule a medical procedure.
Work with East Jefferson General Hospital to fight fraud. Report fraud, waste, or abuse atwww.reportfraud.la.
Purchase procedure vouchers based on your budget
MD Save is a service offered exclusively in our area by East Jefferson General Hospital. You simply click, shop for the procedure/test you need, pay for it, then bring in your voucher. Taking care of your healthcare is that simple.Click here for more information.
MedFinancial - patient payment program
MedFinancial provides zero interest financing to make your healthcare affordable.Click here to apply.
Cost of Care
East Jefferson General Hospital is committed to helping patients understand and prepare for the cost of their care. East Jefferson General Hospital provides a list of charges for services provided at our facilities; however, a patient’s out-of-pocket responsibility for these charges will vary, depending on their insurance coverage and benefit plan. We understand that it is confusing for a patient to navigate through the many factors involved in their final cost. Please contact our Financial Services staff at504.401.9287 with any questions about a future service or a bill you have received.
The charges displayed only include hospital charges and do not include charges that are billed separately by the physician or other professional fees. Furthermore, the actual amount paid by a patient will depend on that patient’s insurance coverage, as benefit plans vary greatly. Also, please note that the charges are accurate as of the date they are posted but are subject to change.
For questions about your bill, to set up an installment plan or for more information, contact504.401.9287.
Looking for more information about the cost of care at LCMC Health? Use our CarePrice Estimate Calculator.
Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the machine-readable files on behalf of LCMC Health Employee Health Plan.Access the machine-readable files here.
Note to Medicaid members
Don't risk losing your health coverage. Keep your contact information up to date, including your address, phone number, cell number, and email. Choose the way that’s easiest for you:
- Online atmymedicaid.la.gov
- By email atmymedicaid@la.gov
- By calling Louisiana Medicaid toll-free at1.888.342.6207, or by calling your health plan (your plan’s number is on your insurance card)
Medicaid will start mailing renewal letters inMay 2023. If you do get a letter in the mail, follow the instructions and respond to Medicaid. VisitUpdate My Information | La Dept. of Health for more information.
